Glamping Resort Halicanum, Sveti Martin na Muri
Version: May 2026
Welcome to the online reservation page of Glamping Resort Halicanum. These Terms and Conditions (hereinafter: the Terms) govern the use of our website www.halicanum.com, the online reservation system, and all accommodation services and related services provided by the Merchant identified below. By using our website and reservation system, the Guest confirms that they have read, understood, and fully accepted these Terms.
Please read these Terms carefully before completing a reservation. By making a reservation for accommodation, the Guest confirms their agreement with these Terms.
1. Legal Notice
The accommodation service provider and Merchant for the purpose of these Terms is:
Name: Boutique Lapaž, owner Nenad Žignić
Legal form: sole proprietorship (Croatian: obrt)
Owner and authorised representative: Nenad Žignić
Registered seat: Izvorska 3, 40313 Toplice Sveti Martin, Republic of Croatia
Personal Identification Number (OIB): 40097758416
Commercial name of the property: Glamping Resort Halicanum
Property address: Sportska 6, 40313 Toplice Sveti Martin, Republic of Croatia
E-mail: info@halicanum.com
Telephone: +385 99 205 2777
Web: www.halicanum.com
Registration: Sole proprietorship registered in the Crafts Register of the Republic of Croatia with the competent state administration office.
Hereinafter the above-mentioned entity shall be referred to as the Merchant or the Resort. The person making the reservation or using the services shall be referred to as the Guest or the Consumer.
2. Definitions
Merchant or Resort means Boutique Lapaž, owner Nenad Žignić, operating under the commercial name Glamping Resort Halicanum.
Guest or Consumer means any natural or legal person who makes a reservation or uses the services of the Resort.
Booking Engine means the online reservation system available at the subdomain halicanum.book.rentl.io, provided by the third party Rentlio d.o.o.
Reservation means an order for accommodation services confirmed by payment or card authorisation in accordance with the selected rate plan.
Rate Plan means the set of pricing, payment, and cancellation conditions applicable to an individual reservation.
3. Reservation and Conclusion of Contract
3.1. The Guest makes a reservation through the online Booking Engine available on the Resort’s website. All reservations made via the website www.halicanum.com are redirected to the secure environment of the third-party Booking Engine at halicanum.book.rentl.io.
3.2. When making a reservation, the Guest is required to enter truthful, accurate, and complete information (name and surname, contact details, dates of stay, number of persons, selected services). The Merchant shall not be liable for the consequences of entering inaccurate information.
3.3. The accommodation service contract shall be deemed concluded at the moment the Guest receives the electronic reservation confirmation from the Merchant or from the Rentlio Booking Engine on behalf of the Merchant, provided that payment or card authorisation has been carried out in accordance with the terms of the selected rate plan.
3.4. The Merchant reserves the right to refuse a reservation for justified reasons, such as unavailability of accommodation, suspicion of abuse, or previous breaches of these Terms by the Guest.
4. Prices and Methods of Payment
4.1. All accommodation prices are displayed in euros (EUR) and include the applicable value added tax (VAT). The tourist tax in accordance with the applicable regulations of the Republic of Croatia is charged separately and is clearly displayed in the Booking Engine before the completion of the reservation.
4.2. Prices are subject to change until the moment of reservation confirmation. The price displayed in the reservation confirmation is final and binding.
4.3. Accepted methods of payment are:
– Credit or debit card via a secure payment gateway (Rentlio Pay and Worldline), with the application of industry security standards (PCI-DSS, 3-D Secure).
– Bank transfer in accordance with the instructions delivered to the Guest after the reservation confirmation.
4.4. The exact moment of charging (card authorisation, partial or full charge) depends on the conditions of the selected rate plan, as set out in Article 5 of these Terms.
4.5. The security of card data is entirely the responsibility of the Rentlio Booking Engine and the Worldline payment gateway. The Merchant does not store the Guest’s complete card data at any time.
5. Cancellation Policy and Refunds
5.1. Cancellation conditions depend on the rate plan selected by the Guest at the time of reservation. The applicable rate plan is clearly displayed in the Booking Engine before the completion of the reservation and is stated in the reservation confirmation.
5.2. Flexible Rate
This rate plan constitutes the free cancellation option for the purposes of the requirements of the Worldline and Rentlio Pay systems. The Guest may cancel the reservation free of charge at any time before arrival. In the event of no-show, no fee shall be charged. The Guest pays the full reservation amount during the stay.
5.3. Special Rate
The Guest may cancel the reservation free of charge 7 days or more before arrival. If cancellation is made within 7 days before arrival, 30 percent of the accommodation amount shall be charged. In the event of no-show, 30 percent of the accommodation amount shall be charged. The Guest shall be charged 30 percent of the accommodation amount 14 days before arrival, and the remaining 70 percent shall be paid during the stay.
5.4. Non-Refundable Rate
The Guest shall be charged 100 percent of the accommodation amount in the event of cancellation at any time. In the event of no-show, the full reservation amount shall be charged. Upon confirmation of the reservation, the Guest pays the full reservation amount.
5.5. Cancellation Procedure and Refund Period
The Guest may cancel a reservation via the link provided in the reservation confirmation e-mail or by sending a request to info@halicanum.com, stating the reservation number.
Refund period: in the case of free cancellation under the applicable rate plan, the Merchant shall process the refund within a maximum of 14 business days from the day of receipt of the cancellation notice, and exclusively to the same card with which the Guest made the payment. The Merchant does not charge any additional refund fees. Any commissions charged by the recipient banks are beyond the control of the Merchant.
6. Right to Submit a Written Complaint
6.1. Pursuant to Article 10 of the Croatian Consumer Protection Act (Official Gazette No. 19/2022, as amended), the Guest (consumer) has the right to submit a written complaint to the Merchant expressing dissatisfaction with the service provided.
6.2. The Guest may submit a written complaint in the following ways:
– by e-mail to: info@halicanum.com
– by post to: Boutique Lapaž, Izvorska 3, 40313 Toplice Sveti Martin, Republic of Croatia
6.3. The Merchant shall acknowledge receipt of the complaint in writing without delay.
6.4. The Merchant is obliged to respond to the Guest’s written complaint no later than within 15 days of receipt of the complaint, clearly and comprehensibly, providing a reasoned opinion on the merits of the complaint and a proposed resolution, in accordance with the provisions of the Croatian Consumer Protection Act.
6.5. The Merchant shall keep a written record of received complaints for at least one year from the date of receipt of the complaint, in accordance with applicable regulations.
6.6. The Guest’s right to submit a complaint applies without prejudice to the right to use other legal remedies, including rights arising from the consumer contract and rights established by special regulations.
7. Governing Law and Jurisdiction
7.1. These Terms and all contractual relations between the Merchant and the Guest are governed by the law of the Republic of Croatia, including the Civil Obligations Act, the Consumer Protection Act, the Act on the Provision of Services in Tourism, and the Hospitality Industry Act, as well as binding regulations of the European Union applicable to consumer contracts.
7.2. The parties shall endeavour to resolve all disputes arising from or in connection with these Terms amicably.
7.3. In the event of a dispute between the Merchant and a consumer (B2C), the court having jurisdiction shall be the court of the consumer’s domicile or residence, in accordance with the provisions of the Croatian Consumer Protection Act and the Civil Procedure Act of the Republic of Croatia.
7.4. In the event of a dispute between the Merchant and a legal entity (B2B), the parties agree to the jurisdiction of the competent court in Zagreb, Republic of Croatia.
7.5. Alternative Dispute Resolution
In accordance with the regulations of the Republic of Croatia and the European Union, the consumer has the right to out-of-court resolution of consumer disputes through the competent national alternative dispute resolution bodies (ADR bodies).
A list of recognised alternative dispute resolution bodies in EU Member States is available on the official website of the European Commission: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en
Consumer disputes related to online purchases may also be resolved through the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr
8. House Rules and Rules of Stay
8.1. During the stay, the Guest is required to observe the Resort’s house rules, the rules of conduct, and the rules for the use of common and private areas.
Check-in: from 15:00 to 22:00 on the day of arrival.
Check-out: by 11:00 on the day of departure.
Different check-in and check-out times are possible by prior arrangement and confirmation by the Resort, subject to availability.
8.2. Glamping accommodation units are intended for the exact number of persons stated in the reservation. The stay of additional persons without the prior notice and consent of the Merchant is not permitted.
8.3. Smoking is not permitted inside the accommodation units. Outdoor areas are designated as smoking areas.
8.4. Quiet hours (night-time silence) are from 22:00 to 07:00.
8.5. The stay of pets is permitted exclusively with prior notice and approval by the Resort and subject to a possible additional charge, as indicated on the website.
8.6. The Resort reserves the right to terminate the stay without refund in the event of a serious or repeated breach of the house rules, endangerment of the safety of other guests, or damage to the property of the Resort.
9. Rights and Obligations of the Parties
9.1. Obligations of the Guest
– to treat the accommodation unit, equipment, and other property of the Resort with the care of a prudent steward;
– to compensate any damage caused intentionally or by gross negligence;
– to observe the applicable regulations of the Republic of Croatia, the Resort’s house rules, and the instructions of the staff.
9.2. Obligations of the Merchant
– to provide the accommodation service in accordance with the conditions stated in the reservation confirmation;
– to maintain the accommodation units and common areas in proper condition;
– to process the Guest’s data in accordance with the Privacy Policy and applicable personal data protection regulations;
– to notify the Guest, no later than 48 hours before arrival, of any material changes to the conditions of accommodation, and to offer an appropriate alternative solution or a refund.
10. Limitation of Liability and Force Majeure
10.1. The Merchant performs its activity with professional care, but shall not be liable for damage to the personal belongings of the Guest, unless such damage is caused by the gross negligence or intent of the Merchant.
10.2. The Merchant shall not be liable for the inability to fulfil obligations resulting from force majeure (vis maior), including but not limited to: natural disasters, acts of war, epidemics and pandemics, decisions of competent state authorities, interruptions in the supply of electricity, water, or internet, which are beyond the reasonable control of the Merchant.
10.3. In the event of force majeure preventing the Merchant from providing the service, the Merchant shall offer the Guest an appropriate alternative solution (for example, a change of dates) or a refund of the amount paid, excluding any additional claims for damages.
11. Personal Data Protection
11.1. The Merchant collects and processes the Guest’s personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Croatian Act Implementing the General Data Protection Regulation.
11.2. Details regarding the types of data collected, the purposes of processing, the retention period, and the rights of data subjects are set out in a separate Privacy Policy, available at https://www.halicanum.com
11.3. Payment card data is processed exclusively through a PCI-DSS compliant payment gateway (Worldline and Rentlio Pay). The Merchant does not store complete card data at any time.
12. Intellectual Property
All content on the website www.halicanum.com (texts, photographs, logo, design) is protected by intellectual property rights in favour of the Merchant, or of third parties with whom the Merchant has appropriate contractual rights. The use of the content without prior written consent is not permitted.
13. Final Provisions
13.1. The Merchant reserves the right to amend and supplement these Terms. All amendments shall be published in a timely manner on the website www.halicanum.com and applied within the Booking Engine system. Reservations already confirmed shall be subject to the Terms in force at the time of confirmation of the reservation.
13.2. If any provision of these Terms is found to be null and void or unenforceable, this shall not affect the validity of the remaining provisions.
13.3. These Terms are identical to the text of the Terms implemented within the Rentlio Booking Engine system available at the subdomain halicanum.book.rentl.io, in accordance with the matching rule for payment gateway systems.
For any questions regarding these Terms and Conditions, please feel free to contact us:
Boutique Lapaž, owner Nenad Žignić, Glamping Resort Halicanum
Izvorska 3, 40313 Toplice Sveti Martin, OIB: 40097758416
info@halicanum.com, +385 99 205 2777, www.halicanum.com
Thank you for choosing Glamping Resort Halicanum.